return and exchangepolicy

Return & Exchange Policy – KP Creation

At KP Creation, we take pride in crafting high-quality, handcrafted jewelry. Every piece is carefully inspected before shipping to ensure excellence. However, we understand that sometimes returns or exchanges may be necessary. Please review our policy below:

🔄 Returns & Refunds

• Due to the handmade and customized nature of our jewelry, we do not offer returns or refunds unless the item is damaged or defective upon arrival.
• If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos/videos of the item and packaging.
• Once we verify the issue, we will offer a replacement or store credit (refunds are not available).

🔁 Exchanges

• We allow exchanges only in case of damaged or defective items.
• To request an exchange, please notify us within 24 hours of receiving your order.
• The product must be unused and in its original packaging.
• Customers may need to cover return shipping charges unless the error is from our side.

❌ Non-Returnable Items

• Customized or personalized jewelry pieces.
• Earrings (for hygiene reasons).
• Items that show signs of use, wear, or damage not caused by us.

📌 Additional Notes:

• We ensure high-quality packaging, but KP Creation is not responsible for damages caused during transit.
• All exchanges are subject to stock availability. If the same item is unavailable, we will offer a store credit or an alternative product of equal value.

For assistance, please reach out to us at [Your Contact Details].

✨ Thank you for supporting KP Creation – where elegance meets craftsmanship! ✨